Return & exchange

the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. to request a refund please log in into your account https://shopify.com/79508144463/account or contact us at its@keepstyle.co

to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. returns are accepted at two warehouses in USA and in UE depending on the distance from your location

you can always contact us for any return question at its@keepstyle.co

we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. please remember it can take some time for your bank or credit card company to process and post the refund too
If more than 15 business days have passed since we’ve approved your return, please contact us at its@keepstyle.co

please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

certain types of items cannot be returned, like swimwear, bodysuits, swimwear, socks, hats are not subject to return and exchange